The I in IAMTEEJAY
The A in IAMTEEJAY
The M in IAMTEEJAY
The T in IAMTEEJAY
The J in IAMTEEJAY

Keeping Up With Teejay!

Design, Website Development, Marketing, Maintenance & Consulting - Since 1994


Google Business Listings and Fake Reviews

Monday, October 30, 2017
Keeping Up with IAMTEEJAY

Sadly it happens to all of us, we get a bad review on the quality of our customer service and or products we sell. After 24 years in business I was bound to have a few bad reviews from legitimate clients with whom I didn't see eye-to-eye with on a project of theirs. However, in the era of "fake news" we also have fake reviews. I have been busy helping my clients remove unwarranted, malicious, and negative reviews from users that have never used their services or purchased their products from their Yelp, Facebook and Google profiles. Sadly this week, it was my business' turn to contest a slew of one-star reviews from users with questionable or no profile at all.  With their profiles gone, their reviews continue to still be listed and it may be affecting my business significantly. What to do?

First let me state that the quality and value of Google free products and services range from amazing to simply terrible, but regardless free. I use their services and refer them to my clients on a daily basis. However, with this "free-dom" comes the proverbial "ball-and-chain".

Like with Facebook, because of the volume of customers they offer their services to, Google's customer service is practically non-existent. For all free services, customer service is essentially automated, complete with online documentation, user forums, and a Google search tool to help you find a solution. Unless you are using a service like Google Business Suite or Google Adwords/Adsense, where you are paying for their services, you are at the mercy of the vast network they have slowly been building over the last 20 years or more.

Unfortunately, this network is a "too-big-to-fail" system. To leave Google is to leave the known online universe. Or is it? This is a question for those utilizing a restrained Google within the European Union's borders. What to do?

What happened?

IAMTEEJAY has had a business listing at Google to some degree or another for over a decade now. More recently, my free Google Business profile and their various tools have allowed me to better present myself and my business at Google, Google+ and on Google Search results. 

One of these tools, Google Reviews, is one tool I could do without for the moment.

In the last week alone, I have been battling a series of negative reviews coming from users with whom:

  • I have ever engaged in business with
  • No longer have a profile at Google, because they themselves have been removed for orchestrating malicious and spam-like activity
  • Have nothing on their profiles aside from an offer to list reviews for a fee for others 

Here is an example of a legitimate account that offers a service to leave fake reviews for a fee.

Fake Reviews from Fake Accounts at Google

I am surprised that this profile has been allowed to exist at all. It would be wise for Google to not allow users with accounts less than 1-year old to leave reviews of any kind until they can prove their legitimacy as a user. Or simply allow one account per actual person only. 

Sadly, even with a profile removed by Google for various reasons, their damaging content remains on the network.

What to do?

I first flagged each review, then flagged the profile the review still came from (if they still had one, as only 3 of the 6 reviewers were left with a profile), and finally submitted a ticket to Google Support on the matter. 

Unfortunately, after I had taken those actions, my business listing was suspended ! Why? I am not certain, but I believe it was retribution from one of those profiles that I had flagged as malicious or spam.

So, with the my business profile still listed, I reflagged the false reviews, flagged the profile the review came from (if they still had one, as only 3 of the now only 4 reviewers had a profile), and resubmitted a ticket to Google Support on the matter. Sadly, in the meantime, my business may be suffering. Again, what to do?

How Can I Change this Environment of Negative Reviews?

My mother always said, "If don't have anything nice to say, don't say it at all." That comment of hers got me thinking. Why not replace those 4 bad reviews with positive reviews left my by real clients of mine? 

So, I am reaching out to all my customers to invite you to leave a legitimate review of my business listing on Google. Please either visit http://www.google.com and type in "iamteejay" in the search tool. When you see my business listing on the right, please navigate to Reviews and select to "Write a Review". 

I would also welcome reviews at my business' Facebook profile at goo.gl/3n4wvA

And if you haven't already joined to follow, like, and connect with IAMTEEJAY at the following social media sites, please click on the link to do so.

Facebook
Twitter
LinkedIn
Google+
Instagram

You can also connect with and refer me at the other sites too!

Alignable
Angel.com

So, if you are in need of some networking and gathering some positive, real content let me know!


Share This!


Comments

Recent Posts


Archive


Categories

Tags

Clips for a Cause Websites for Auto Body Shops Aspen Baker PhotoShop Los Angeles, CA Website Developer for Creative Agencies CMS Email Marketing Websites for Lawyers Shopify E-Commerce Platform Anthony Nex Email Campaign Services Marc Robinson Eugene Bustillos Facebook Websites for Health and Wellness Weebly Studio Rental Website The True Leader Creed LinkedIn The Forever Deal Restaurant Website Bookmarks Lori Parr Los Angeles-based Landscape Architect Featured Basic Plus Hosting Author Services Eileen McDargh Tech-Hero Customer Education Emporia Group, LLC Chinese Astrology Domo Japanese Sushi Grill & Bar Restaurant Helms Daylight Studio Barrel House 101 Google New Work Faith Jones San Francisco E-commerce Hollywood Hills West Neighborhood Council Passwords Private Chef Customer Service Websites for Medical and Holistic Centers Dr. Peter Maduro AirBnB Websites for Industrial Manufacturers SSL Adobe Lavender Farmer Website CD-Rom Los Angeles Wordpress Website Repair Bing Webmaster Tools A Warrior's Faith Pamalita Property Rental Website Navigant Research Content Management Pathfinder Communications Domestic Abuse Survivor Website ReadyMag Websites for Astrologist Relationship Author Website Customer Care Website for Creatives Organic Products Website Design Walnut Creek Websites for Mill Valley Businesses Glen Alexander Joel Melissa Greenberg Rich Walton Still Life Photography CSS3 SSL Certificates Website Maintenance Need Three Job Journal Helms Bakery Building Complex The Suncoast View The Pub at Chino Hills Animation for Websites State of California Organization of Probation Officers Varshini Soobiah Eileen McDarch STONE Construction Company Souk Shawarma Graphic Designer Andrea Cagan Turquoise Woman Homes Google Business IAMTEEJAY Cyber Rain Site 51 Marketing Collateral The Parole Officers Association of Contra Costa County The Foundation Success photo gallery Business Catalyst Email Marketing The Turing Test Renewable Energy Consultant Website Drupal-based Website JoAnn Patterson Community Organization Website Advance Building Solutions Disney Flash Websites for Non-profits Stationery Nickelodeon Deep Waters Robin Williams Blessing of the Bicycles Subscribers Websites for Theaters Creativity Postcards Construction Company Website Websites for Authors Frank Simonelli Lavender Lori Book Covers CRM David Eddington Stephen Colbert: The Late Show PieceMeal Robert Vera Copyright Stinson Beach Twitter Speaking of Joy Dave Caperton Brand Identity Development Pacific Coast Chemical Company Yelp Website Design Los Angeles Venice Website Design and Development Security Ecommerce Website Design Kate Holgate Project Management Re-branded Foley Friesleben Mort Sahl Tony Carlson Kombi Haus Websites for Restaurants Musicians Dana Carvey Sundahl Water Proofing Artist Website John Scalzi Charlotte Ashlock Phoenix Website Design Websites for Keynote Speakers Basement Repair Website Care Provider Website Book Launch MC Brand Studios Websites for Motivational Speakers Fitness Equipment Website Meta Data Logo Design Posters Generating New Business Western Astrology New Astrology Fine Artist MGM Steven Shmerler Waterproofing Service Website Surfing Author Website Marin County Customers Dreaweaver Websites for psychologists CSS4 Britt Morrissey Education Abbot Kinney Software as a Service Lisa Gimmy Social Media Marketing Holiday Gifts Linda Larsen SEO Throckmorton Theatre Finest Coupons of Marin Magazine Episcopal Impact Fund Motivational Speaker Website Political Websites Mailing List Wheel Concepts J-Query Google Webmaster Tools CARCD SCOPO Website Design San Francisco Online Marketing Amazon Content Management Systems Landscape Architect Website Speaker Website Websites for Auto Mechanics Target Sundahl Restoration LLC Justin Campbell Wordpress Website Maintenance Creative Collaboration Paninari Google Reviews POACCC Copenhagen Pastry Karen Hansen Gerald Friesleben Music Otis College of Art & Design Websites for the Performing Arts Customer Support B2B Websites Denise Kamena MrMind Carole Armour-Greenbaum Mitigation Specialist Website Sarasota Regina Clark Sarasota, FL webMarketing Hosting Return to Your Roots Google+ Keynote Speaker Website Photography Website Chef Website Walton and Walton Fireworks webCommerce Hosting Kristine Nex Elk Grove Greener Gardens Responsive iPhone iOS Compatibility Blog GoLive Direct TV Wix Rachel Joel MP3 Sucre Muse Catherine Kanner Websites for Artist Customer Interaction Peggy Weil Blogging Engine Websites for Healthcare Professionals Asolo Conservatory for Professional Actor Training One-pagers Peter Asmus Site Planning California Association of Resource Conservation Districts Web Apps Projectile Dreamweaver Search Engine Optimization Leather Etching HireEvents Memoirs of a Ghost Eco Friendly HHWNC Richard Patterson Ballet Website Polly Pitchford Kindle sitemap.xml Websites for Therapist Locally-made Veteran Support Website Sporting Good Store Website Website Template Design Hospital Website Design Kaitlin Ashworth Local Marin Mimi Donaldson Robert Reynolds Google Analytics Networking Sobiage Media Website Design and Development Sacramento Business Catalyst Florida State University Mirror Finding Your Roots The Blurring Test John Maxwell Team Psychologist website Javascript Websites for Stockton Businesses Galcon, Inc. Carole Greenbaum Author Websites Book Cover Design Macromedia Jeremy Kidd G-Suite Los Angeles Ballet School Website Programmer for Creative Agencies Clay and Wood Los Angeles Ballet Summer Course Business Catalyst WebApp Research Brand Identity Renewable Energy Wordpress Los Angeles Ballet Residential Basement Repair Website Designer for Creative Agencies Suzanne White Bug Alerts Secure Sockets Layer Amanda Platt Petey Mack Website Design San Rafael Tresha Peters Joy Strategy CreateSpace Tell The Cloud SASNet Design Poink Desi Payne SAAS Venice Beach, CA Content Management System Book Promotion Websites California Drought Report Set Stylist Website Marketing Database Squarespace Referrals Social Media Account Management Google Apps Digidome Designs