Keeping Up With Teejay!

Design, Website Development, Marketing, Maintenance & Consulting - Since 1994


Google Business Listings and Fake Reviews

Monday, October 30, 2017
Keeping Up with IAMTEEJAY

Sadly it happens to all of us, we get a bad review on the quality of our customer service and or products we sell. After 24 years in business I was bound to have a few bad reviews from legitimate clients with whom I didn't see eye-to-eye with on a project of theirs. However, in the era of "fake news" we also have fake reviews. I have been busy helping my clients remove unwarranted, malicious, and negative reviews from users that have never used their services or purchased their products from their Yelp, Facebook and Google profiles. Sadly this week, it was my business' turn to contest a slew of one-star reviews from users with questionable or no profile at all.  With their profiles gone, their reviews continue to still be listed and it may be affecting my business significantly. What to do?

First let me state that the quality and value of Google free products and services range from amazing to simply terrible, but regardless free. I use their services and refer them to my clients on a daily basis. However, with this "free-dom" comes the proverbial "ball-and-chain".

Like with Facebook, because of the volume of customers they offer their services to, Google's customer service is practically non-existent. For all free services, customer service is essentially automated, complete with online documentation, user forums, and a Google search tool to help you find a solution. Unless you are using a service like Google Business Suite or Google Adwords/Adsense, where you are paying for their services, you are at the mercy of the vast network they have slowly been building over the last 20 years or more.

Unfortunately, this network is a "too-big-to-fail" system. To leave Google is to leave the known online universe. Or is it? This is a question for those utilizing a restrained Google within the European Union's borders. What to do?

What happened?

IAMTEEJAY has had a business listing at Google to some degree or another for over a decade now. More recently, my free Google Business profile and their various tools have allowed me to better present myself and my business at Google, Google+ and on Google Search results. 

One of these tools, Google Reviews, is one tool I could do without for the moment.

In the last week alone, I have been battling a series of negative reviews coming from users with whom:

  • I have ever engaged in business with
  • No longer have a profile at Google, because they themselves have been removed for orchestrating malicious and spam-like activity
  • Have nothing on their profiles aside from an offer to list reviews for a fee for others 

Here is an example of a legitimate account that offers a service to leave fake reviews for a fee.

Fake Reviews from Fake Accounts at Google

I am surprised that this profile has been allowed to exist at all. It would be wise for Google to not allow users with accounts less than 1-year old to leave reviews of any kind until they can prove their legitimacy as a user. Or simply allow one account per actual person only. 

Sadly, even with a profile removed by Google for various reasons, their damaging content remains on the network.

What to do?

I first flagged each review, then flagged the profile the review still came from (if they still had one, as only 3 of the 6 reviewers were left with a profile), and finally submitted a ticket to Google Support on the matter. 

Unfortunately, after I had taken those actions, my business listing was suspended ! Why? I am not certain, but I believe it was retribution from one of those profiles that I had flagged as malicious or spam.

So, with the my business profile still listed, I reflagged the false reviews, flagged the profile the review came from (if they still had one, as only 3 of the now only 4 reviewers had a profile), and resubmitted a ticket to Google Support on the matter. Sadly, in the meantime, my business may be suffering. Again, what to do?

How Can I Change this Environment of Negative Reviews?

My mother always said, "If don't have anything nice to say, don't say it at all." That comment of hers got me thinking. Why not replace those 4 bad reviews with positive reviews left my by real clients of mine? 

So, I am reaching out to all my customers to invite you to leave a legitimate review of my business listing on Google. Please either visit http://www.google.com and type in "iamteejay" in the search tool. When you see my business listing on the right, please navigate to Reviews and select to "Write a Review". 

I would also welcome reviews at my business' Facebook profile at goo.gl/3n4wvA

And if you haven't already joined to follow, like, and connect with IAMTEEJAY at the following social media sites, please click on the link to do so.

Facebook
Twitter
LinkedIn
Google+
Instagram

You can also connect with and refer me at the other sites too!

Alignable
Angel.com

So, if you are in need of some networking and gathering some positive, real content let me know!


Share This!


Comments

Recent Posts


Archive


Categories

Tags

Subscribers Drupal-based Website Still Life Photography Business Catalyst Email Marketing Websites for Auto Mechanics Desi Payne Website Maintenance Websites for psychologists Passwords Wordpress Ecommerce Website Design Customer Education Joy Strategy Target Los Angeles Linda Larsen Lisa Gimmy Galcon, Inc. Keynote Speaker Website Kaitlin Ashworth Tony Carlson California Drought Report Abbot Kinney Google Analytics The Pub at Chino Hills Brand Identity Development Eileen McDargh CARCD Blog MrMind Robert Vera The Foundation Success Phoenix Website Design Marketing Collateral Los Angeles Ballet School Website for Creatives Carole Greenbaum CreateSpace Andrea Cagan Tech-Hero Souk Shawarma Twitter Mitigation Specialist Website Polly Pitchford Websites for the Performing Arts Eco Friendly Job Journal webMarketing Hosting Squarespace Political Websites B2B Websites Helms Bakery Building Complex Sarasota, FL Surfing Studio Rental Website Venice Website Design and Development Business Catalyst WebApp Research Brand Identity Clips for a Cause Pacific Coast Chemical Company Amazon Photography Website Weebly SASNet Design Speaking of Joy State of California Organization of Probation Officers Kristine Nex Bookmarks Tell The Cloud Copyright Email Marketing Sarasota John Maxwell Team Chinese Astrology J-Query The Blurring Test Set Stylist Website Cyber Rain Software as a Service Poink MP3 Musicians Customer Interaction Construction Company Website Digidome Designs Online Marketing Websites for Theaters Mort Sahl Social Media Marketing Muse Website Design and Development Sacramento Community Organization Website Websites for Auto Body Shops Anthony Nex Chef Website iPhone iOS Compatibility Disney Stephen Colbert: The Late Show Steven Shmerler Hospital Website Design Marc Robinson Author Websites Throckmorton Theatre Motivational Speaker Website MC Brand Studios SCOPO Content Management System Sundahl Water Proofing Basement Repair Website Amanda Platt Los Angeles Ballet Google Apps Glen Alexander Joel Website Design Los Angeles Websites for Artist Los Angeles-based Landscape Architect Regina Clark Nickelodeon CRM Featured Blogging Engine Kate Holgate Florida State University SEO Marketing Western Astrology Adobe Google Webmaster Tools Customer Support Eugene Bustillos California Association of Resource Conservation Districts Tresha Peters Relationship Author Website Book Cover Design Bug Alerts Charlotte Ashlock Justin Campbell Book Promotion Websites Customer Care Aspen Baker Wheel Concepts Google+ John Scalzi Security Rachel Joel Private Chef HireEvents CMS Fine Artist Shopify E-Commerce Platform Eileen McDarch Fireworks CD-Rom Wordpress Website Maintenance Database Episcopal Impact Fund Renewable Energy Memoirs of a Ghost Graphic Designer Logo Design Helms Daylight Studio JoAnn Patterson Faith Jones STONE Construction Company Posters Content Management A Warrior's Faith Speaker Website Waterproofing Service Website Catherine Kanner E-commerce Website Design San Francisco Emporia Group, LLC Mailing List Projectile Dreaweaver Asolo Conservatory for Professional Actor Training Deep Waters Carole Armour-Greenbaum Email Campaign Services Dana Carvey Veteran Support Website Care Provider Website Project Management The Suncoast View Need Three photo gallery Barrel House 101 Domestic Abuse Survivor Website CSS3 Richard Patterson San Francisco Finest Coupons of Marin Magazine Robin Williams Pathfinder Communications Psychologist website Mirror Kindle Dreamweaver Wordpress Website Repair The Parole Officers Association of Contra Costa County Robert Reynolds Varshini Soobiah Peggy Weil IAMTEEJAY Otis College of Art & Design Book Covers Macromedia Denise Kamena webCommerce Hosting New Astrology Artist Website Melissa Greenberg Flash Yelp Referrals LinkedIn Frank Simonelli Websites for Astrologist Sporting Good Store Website Los Angeles, CA Re-branded G-Suite Ballet Website SSL Certificates sitemap.xml SSL Secure Sockets Layer Javascript Website Design Walnut Creek Websites for Mill Valley Businesses Organic Products Music Pamalita Petey Mack Google Postcards Suzanne White Responsive Marin County Lavender Lori Google Reviews Property Rental Website New Work AirBnB Website Design San Rafael Mimi Donaldson David Eddington Foley Friesleben Gerald Friesleben Local Marin ReadyMag Venice Beach, CA Landscape Architect Website Google Business Direct TV Websites for Authors Leather Etching Creative Collaboration Kombi Haus Animation for Websites Clay and Wood The Forever Deal Hollywood Hills West Neighborhood Council CSS4 Search Engine Optimization Meta Data Residential Basement Repair POACCC Websites for Medical and Holistic Centers Site Planning Holiday Gifts Websites for Non-profits Book Launch GoLive One-pagers Renewable Energy Consultant Website Websites for Health and Wellness Turquoise Woman Homes The True Leader Creed Generating New Business Customers Basic Plus Hosting Social Media Account Management Locally-made Lori Parr The Turing Test Stationery Facebook Jeremy Kidd Bing Webmaster Tools Sucre Author Website Sundahl Restoration LLC Dave Caperton Websites for Industrial Manufacturers Restaurant Website SAAS Elk Grove Greener Gardens Fitness Equipment Website Author Services Los Angeles Ballet Summer Course Advance Building Solutions MGM Navigant Research Content Management Systems Wix Blessing of the Bicycles HHWNC Website Template Design Customer Service PhotoShop Lavender Farmer Website Stinson Beach Sobiage Media Site 51 Web Apps Peter Asmus Business Catalyst Websites for Lawyers