The I in IAMTEEJAY
The A in IAMTEEJAY
The M in IAMTEEJAY
The T in IAMTEEJAY
The J in IAMTEEJAY

Keeping Up With Teejay!

Design, Website Development, Marketing, Maintenance & Consulting - Since 1994


Google Business Listings and Fake Reviews

Monday, October 30, 2017
Keeping Up with IAMTEEJAY

Sadly it happens to all of us, we get a bad review on the quality of our customer service and or products we sell. After 24 years in business I was bound to have a few bad reviews from legitimate clients with whom I didn't see eye-to-eye with on a project of theirs. However, in the era of "fake news" we also have fake reviews. I have been busy helping my clients remove unwarranted, malicious, and negative reviews from users that have never used their services or purchased their products from their Yelp, Facebook and Google profiles. Sadly this week, it was my business' turn to contest a slew of one-star reviews from users with questionable or no profile at all.  With their profiles gone, their reviews continue to still be listed and it may be affecting my business significantly. What to do?

First let me state that the quality and value of Google free products and services range from amazing to simply terrible, but regardless free. I use their services and refer them to my clients on a daily basis. However, with this "free-dom" comes the proverbial "ball-and-chain".

Like with Facebook, because of the volume of customers they offer their services to, Google's customer service is practically non-existent. For all free services, customer service is essentially automated, complete with online documentation, user forums, and a Google search tool to help you find a solution. Unless you are using a service like Google Business Suite or Google Adwords/Adsense, where you are paying for their services, you are at the mercy of the vast network they have slowly been building over the last 20 years or more.

Unfortunately, this network is a "too-big-to-fail" system. To leave Google is to leave the known online universe. Or is it? This is a question for those utilizing a restrained Google within the European Union's borders. What to do?

What happened?

IAMTEEJAY has had a business listing at Google to some degree or another for over a decade now. More recently, my free Google Business profile and their various tools have allowed me to better present myself and my business at Google, Google+ and on Google Search results. 

One of these tools, Google Reviews, is one tool I could do without for the moment.

In the last week alone, I have been battling a series of negative reviews coming from users with whom:

  • I have ever engaged in business with
  • No longer have a profile at Google, because they themselves have been removed for orchestrating malicious and spam-like activity
  • Have nothing on their profiles aside from an offer to list reviews for a fee for others 

Here is an example of a legitimate account that offers a service to leave fake reviews for a fee.

Fake Reviews from Fake Accounts at Google

I am surprised that this profile has been allowed to exist at all. It would be wise for Google to not allow users with accounts less than 1-year old to leave reviews of any kind until they can prove their legitimacy as a user. Or simply allow one account per actual person only. 

Sadly, even with a profile removed by Google for various reasons, their damaging content remains on the network.

What to do?

I first flagged each review, then flagged the profile the review still came from (if they still had one, as only 3 of the 6 reviewers were left with a profile), and finally submitted a ticket to Google Support on the matter. 

Unfortunately, after I had taken those actions, my business listing was suspended ! Why? I am not certain, but I believe it was retribution from one of those profiles that I had flagged as malicious or spam.

So, with the my business profile still listed, I reflagged the false reviews, flagged the profile the review came from (if they still had one, as only 3 of the now only 4 reviewers had a profile), and resubmitted a ticket to Google Support on the matter. Sadly, in the meantime, my business may be suffering. Again, what to do?

How Can I Change this Environment of Negative Reviews?

My mother always said, "If don't have anything nice to say, don't say it at all." That comment of hers got me thinking. Why not replace those 4 bad reviews with positive reviews left my by real clients of mine? 

So, I am reaching out to all my customers to invite you to leave a legitimate review of my business listing on Google. Please either visit http://www.google.com and type in "iamteejay" in the search tool. When you see my business listing on the right, please navigate to Reviews and select to "Write a Review". 

I would also welcome reviews at my business' Facebook profile at goo.gl/3n4wvA

And if you haven't already joined to follow, like, and connect with IAMTEEJAY at the following social media sites, please click on the link to do so.

Facebook
Twitter
LinkedIn
Google+
Instagram

You can also connect with and refer me at the other sites too!

Alignable
Angel.com

So, if you are in need of some networking and gathering some positive, real content let me know!


Share This!


Comments

Recent Posts


Archive


Categories

Tags

John Maxwell Team Faith Jones Western Astrology Galcon, Inc. Websites for Theaters Wheel Concepts Stephen Colbert: The Late Show SCOPO LinkedIn Otis College of Art & Design Graphic Designer IAMTEEJAY Studio Rental Website CD-Rom Florida State University Chef Website Construction Company Website Tell The Cloud Customers Book Covers Content Management System SEO Sucre ReadyMag Kombi Haus Referrals Care Provider Website Carole Greenbaum Basement Repair Website Speaking of Joy Ballet Website GoLive Social Media Marketing Britt Morrissey Websites for Health and Wellness Clay and Wood Abbot Kinney Job Journal Websites for psychologists Private Chef webMarketing Hosting Author Websites B2B Websites Content Management Poink STONE Construction Company Digidome Designs Dr. Peter Maduro Wix Los Angeles Ballet Summer Course Website Maintenance Dave Caperton Souk Shawarma Motivational Speaker Website sitemap.xml Websites for Astrologist Sarasota, FL Passwords Dana Carvey Cyber Rain Customer Education Tech-Hero Carole Armour-Greenbaum Lisa Gimmy Copenhagen Pastry Javascript Google Reviews Varshini Soobiah Photography Website Lavender Lori Paninari Google+ PieceMeal Blog Flash Kate Holgate Postcards Lori Parr SSL HHWNC Need Three Veteran Support Website Artist Website Foley Friesleben Brand Identity Development POACCC Still Life Photography One-pagers California Drought Report PhotoShop Advance Building Solutions Sundahl Restoration LLC SSL Certificates Andrea Cagan CSS3 Pamalita Pathfinder Communications Website Template Design Property Rental Website Websites for Keynote Speakers Direct TV Software as a Service Phoenix Website Design Wordpress Turquoise Woman Homes John Scalzi Keynote Speaker Website Websites for Therapist Venice Beach, CA Walton and Walton Google Apps Justin Campbell Navigant Research Ecommerce Website Design Database The Foundation Success Karen Hansen Asolo Conservatory for Professional Actor Training Steven Shmerler Denise Kamena Pacific Coast Chemical Company Web Apps Websites for Lawyers Amanda Platt Websites for Industrial Manufacturers Content Management Systems Squarespace Los Angeles, CA Sporting Good Store Website Websites for Non-profits Jeremy Kidd Community Organization Website Websites for Motivational Speakers Logo Design Speaker Website Google Book Cover Design HireEvents Email Campaign Services Marin County Melissa Greenberg Website for Creatives Robert Reynolds Kindle MrMind Los Angeles New Astrology Facebook Mort Sahl Stinson Beach Surfing Featured Security Anthony Nex Education The Suncoast View iPhone iOS Compatibility Websites for Restaurants E-commerce Shopify E-Commerce Platform Richard Patterson Frank Simonelli Book Promotion Websites Google Analytics A Warrior's Faith Websites for the Performing Arts Wordpress Website Repair Networking Aspen Baker J-Query Author Services Polly Pitchford Fine Artist Rich Walton Subscribers G-Suite CARCD Author Website Fitness Equipment Website Websites for Auto Body Shops Catherine Kanner CSS4 Website Developer for Creative Agencies Hollywood Hills West Neighborhood Council Mitigation Specialist Website Sobiage Media Creative Collaboration Bookmarks Wordpress Website Maintenance Google Webmaster Tools Residential Basement Repair Political Websites webCommerce Hosting Set Stylist Website Website Design Los Angeles Emporia Group, LLC Sarasota Finding Your Roots SASNet Design Eileen McDarch Mirror CRM Tony Carlson Los Angeles-based Landscape Architect Venice Website Design and Development Local Marin Suzanne White Robert Vera Secure Sockets Layer The Forever Deal Hospital Website Design Adobe Customer Service Target Disney Responsive Yelp Landscape Architect Website Episcopal Impact Fund Nickelodeon Site 51 Robin Williams Muse Amazon Tresha Peters Psychologist website Websites for Artist Websites for Auto Mechanics New Work Website Design and Development Sacramento Animation for Websites Copyright Charlotte Ashlock Websites for Stockton Businesses The True Leader Creed Eugene Bustillos Eileen McDargh Joy Strategy Business Catalyst Email Marketing Gerald Friesleben Social Media Account Management Elk Grove Greener Gardens Kristine Nex Bug Alerts Barrel House 101 Website Design Walnut Creek AirBnB Website Designer for Creative Agencies Drupal-based Website State of California Organization of Probation Officers Music Marketing Los Angeles Ballet School MC Brand Studios Glen Alexander Joel Memoirs of a Ghost Regina Clark Twitter Search Engine Optimization Online Marketing Renewable Energy Consultant Website Website Design San Francisco Mailing List Macromedia Peter Asmus Blessing of the Bicycles Customer Interaction Fireworks Holiday Gifts Websites for Authors Finest Coupons of Marin Magazine Deep Waters Leather Etching Rachel Joel Dreamweaver Research Brand Identity Projectile SAAS Websites for Healthcare Professionals Relationship Author Website Posters MP3 Business Catalyst WebApp Email Marketing Musicians Website Programmer for Creative Agencies Chinese Astrology Linda Larsen The Parole Officers Association of Contra Costa County Creativity Clips for a Cause San Francisco Kaitlin Ashworth Throckmorton Theatre Lavender Farmer Website Book Launch Locally-made CMS Weebly Desi Payne The Blurring Test Restaurant Website Eco Friendly photo gallery Business Catalyst Site Planning Basic Plus Hosting Marc Robinson Los Angeles Ballet Petey Mack Generating New Business Meta Data Dreaweaver MGM Project Management Helms Bakery Building Complex David Eddington Re-branded The Turing Test California Association of Resource Conservation Districts Peggy Weil Websites for Medical and Holistic Centers Domo Japanese Sushi Grill & Bar Restaurant Renewable Energy Sundahl Water Proofing The Pub at Chino Hills Google Business Blogging Engine JoAnn Patterson Domestic Abuse Survivor Website Website Design San Rafael Helms Daylight Studio Marketing Collateral Websites for Mill Valley Businesses CreateSpace Stationery Customer Care Waterproofing Service Website Return to Your Roots Customer Support Organic Products Mimi Donaldson Bing Webmaster Tools